Privacy Policy

1. Introduction

Builders24 ("we," "our," or "us") is a construction materials, vehicles, equipment, and local services marketplace operating across Africa, and a subsidiary of Builders24 Group. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, and Progressive Web App (PWA) available at app.builders24.net (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

3. How We Use Your Information

• To create and manage your account, and verify your identity
• To process listings, orders, quote requests, and facilitate communication between buyers, sellers, and service providers
• To calculate delivery options, shipping costs, and show location-relevant listings
• To send order updates, quote responses, and — where you've opted in — push notifications
• To detect, investigate, and prevent fraud, abuse, and security incidents
• To improve the Service, including offline functionality and app performance
• To comply with legal obligations

4. Location Data

Builders24 may request access to your device's location to show nearby listings, local service providers, and estimate delivery. You can decline this permission and still use the Service, though some features (like "deliver to my location") may require you to enter an address manually instead.

If you install our Android app, an optional setting called location delegation allows the app to request location access using Android's native permission dialog rather than the browser's. This is a display preference only — it does not change what location data is collected or how it's used.

You can revoke location permission at any time through your device or browser settings.

5. Push Notifications

If you enable notifications, we send a unique subscription token to our servers so we can deliver updates about your orders, quotes, or account. You may disable notifications at any time in your device settings or within the app. Declining notifications does not affect your ability to use other features of the Service.

6. How We Share Information

We do not sell your personal information. We may share information with:

• Other users — e.g. a seller sees a buyer's delivery address and contact details necessary to fulfill an order
• Service providers — hosting, payment processing, analytics, and customer support vendors who process data on our behalf under confidentiality obligations
• Affiliated Builders24 Group companies — where necessary for shared infrastructure or fraud prevention across the group
• Legal authorities — where required by law, regulation, or valid legal process

7. Cookies & Local Storage

We use cookies, local storage, and similar technologies to keep you logged in, remember preferences, and understand how the Service is used. Our installed app also uses a service worker to cache content for offline access — this is stored locally on your device and is not shared with third parties.

8. Data Security

We use industry-standard safeguards — including encryption in transit, access controls, and regular security reviews — to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

10. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Withdraw consent (e.g. for location or notifications) at any time
• Request a copy of your data in a portable format

To exercise these rights, contact us using the details below.

11. Children's Privacy

The Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Third-Party Links

The Service may contain links to third-party websites or services we do not control. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

14. Contact Us